Exchange and Refund Policy

Please ensure that you thoroughly inspect your hair prior to using and installing your gorgeous tresses. At All Brazilian Virgin Hair we maintain a very high level of quality assurance. All of our hair is prepared and professionally packaged at our factory. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. NO RETURNS, EXCHANGES ONLY. NO EXCEPTIONS. For exchanges, the items must be mailed in its original condition with an invoice, note explaining what you want to exchange for, and authorization from the office via email. The client is responsible for shipping back to us and the new shipping charges to ship hair back to client. Items may be exchanged under the following conditions:

We are pleased to offer an exchange policy on unopened hair extensions within SEVEN (7) DAYS of you receiving your order.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns and hygiene concerns. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

 

Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. If the customer chooses a product that is of greater value than the original purchase they will be responsible for paying the additional cost of the item